Annette's WONDERFUL Playground

Hi here, sorry for not writing much on my confessions recently as I've been busy with my work.  I saw this article and tot that it's quite interesting and wanted to share with you guys... It's funny but yet true.... Some of the points may not apply in Singapore, but it still does makes some sense.. Check out  Top 20 ways not to be a Horrible Customer .... XOXO, Rain Rain

I needed to write this post because I realize that there are some customers out there who feel that we, the Waitresses, are mind readers. They had eye contact with us, and then look away. What does that mean? There was no sign of any body language to tell the waitress that they are ready, except that they look at the waitress, for a split second.  Seriously, we are unable to read minds. We do need a clear sign that you are ready and requires our service. There are customers who 'talk' with their hands, waving them non stop, and when we approached, they are actually talking with their friends. So what can customers do to get the waitress's attention? 1. Eye Contact &  Clear Signal/Body language This is the most important point to take note of. If you did not established eye contact, how would the waitress know that you are calling her. After establishing an eye contact with the waitress, you need to acknowledge that you needed attention. You can do it by nodding your hea...

Everyday when I start work, the first thing I'll do is to make sure that I have enough pens with me. I need pens to take orders, note down reservations, and for customers to sign credit slips. What annoys me the most is when I lend my pens to the customers, I don't get it back.  Not all restaurants provide pens for their staffs. Like me, I bought the pens with my hard earned money and I really get very frustrated when customers keep my pen into their pockets. Taking a pen without asking is just like stealing.  There was once when I handed my pen out to a customer to sign the credit slip. After signing, he said to his friends, "This pen writes smoothly!", then he popped the pen into his pocket. That was my pen and he took it without asking. I did not ask him for my pen, but I felt really annoyed. He was dressed in a nice suit, looks just like a working professional, but he 'steals' my pen in front of my eyes. It is not very expensive to buy...